FAQ
Product & Use
What is the LumiCap™?
The LumiCap™ is a cordless personal wellness device — a classic peaked cap fitted with a flexible 48-LED panel that delivers 630nm and 650nm red light and 470nm blue light. It's designed to make at-home light sessions part of a simple, comfortable scalp-care routine.
How do I use it?
Charge it, put it on, and hold the power button for two seconds. Press "M" to choose one of four light modes. Each session runs on an automatic 10- or 25-minute timer and switches off by itself.
How often can I use it?
The cap is designed for regular use as part of your routine — many people build it into their day a few times per week. Follow the included user guide, and start with shorter sessions while you get used to it.
Is it safe?
The LumiCap™ uses low-level LED light and is designed for comfortable home use. As with any light-based device, avoid shining the LEDs directly into your eyes. If you are pregnant, have a photosensitive condition, or take medication that increases light sensitivity, check with your doctor before use.
Is this a medical device?
No. The LumiCap™ is a personal wellness device. It is not a registered medical or therapeutic device and is not intended to diagnose, treat, cure or prevent any medical condition.
Does it get hot?
No — the LEDs produce a gentle glow rather than heat. You may notice a mild warmth during longer sessions, but the panel is designed to stay comfortable against the scalp.
How long does the battery last?
The built-in 500mAh rechargeable lithium battery charges via the included USB cable and comfortably covers multiple timed sessions per charge — no cords or wall sockets needed while you wear it.
Shipping & Delivery
How long does delivery take?
Orders are dispatched within 1–2 business days. Australian orders typically arrive within 7–14 business days of dispatch; international orders typically take 10–20 business days. Every order includes full tracking. Read our shipping policy.
How much is shipping?
Shipping is free on all Australian orders. International rates are calculated at checkout.
How do I track my order?
Your tracking link is emailed to you as soon as your order ships. Can't find it? Email support@novapeakglow.com and we'll resend it.
Returns & Guarantee
What if it's not right for me?
You're covered by our 30-day money-back guarantee. Contact us within 30 days of delivery and we'll arrange a full refund of the purchase price. See how returns work.
What if my device arrives damaged or faulty?
Contact us straight away with photos and your order number — we'll arrange a replacement or full refund at no cost to you. Your rights under Australian Consumer Law always apply.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, plus the express payment options shown at checkout. All payments are processed securely through Shopify's encrypted checkout.