Returns & Refunds
30-Day Money-Back Guarantee
We want you to love your NovaPeak Glow device. If it isn't right for you, you're covered by our 30-day money-back guarantee.
How it works
- Contact us at support@novapeakglow.com within 30 days of delivery with your order number.
- We'll reply within 24 hours (Mon–Fri) with return instructions and the return address.
- Once your return is received and inspected, we'll process your refund to your original payment method within 5 business days.
Return conditions
- Items should be returned in their original packaging, in undamaged condition.
- Return postage is covered by the customer, unless the item is faulty or not as described.
- Refunds cover the full purchase price of the product.
Faulty or damaged items
If your device arrives damaged or develops a fault, contact us straight away with photos and your order number. We'll arrange a replacement or full refund at no cost to you, including return postage where required.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL — you are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Questions?
Reach us anytime via our contact page or at support@novapeakglow.com.